SGL Farm Cancellation Policy

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At Shan-Gri-La Farm, we understand that unforeseen circumstances can arise. To ensure we can accommodate all of our customers, all sod orders are subject to the following cancellation policy:

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Please notify us BY PHONE of any cancellations or rescheduling requests a minimum of 24 hours ahead of your scheduled pickup or delivery. For next day orders, all requests must be made BEFORE the close of our business day, 4:30pm M-F, and 12 noon on Saturdays. Cancellation and rescheduling requests made via text or email will NOT be accepted.

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Late Cancellations and No-Shows will be held responsible for the full amount of their processed order.

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We understand that emergencies can occur. In such cases, please contact us as soon as possible to discuss your situation. We will do our best to accommodate your needs.

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For any questions or concerns regarding our cancellation policy, please contact our office at 215-766-7208. 

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